Namma Nati Foods

Cancellations & Refunds Policy

Last updated: 01/01/2026

At Namma Nati Foods, we prepare and pack our products carefully to maintain quality and hygiene standards. This policy explains our rules regarding order cancellation and refunds.

By placing an order on our website, you agree to the terms mentioned below.

1. Order Cancellation Policy

  • Once an order is placed, it cannot be cancelled.
  • We do not support cancellation requests under any circumstances.
  • Please review your cart and delivery details carefully before completing payment.

2. Refund Eligibility

Refunds are only applicable in the case of products that are completely damaged during delivery.

  • Package is torn, leaking, or crushed
  • Product is spoiled or unusable due to damage
  • Seal is broken due to transit damage

3. Non-Refundable Situations

  • Change of mind after purchase
  • Incorrect address provided by customer
  • Customer not available at delivery
  • Minor packaging dents without product damage
  • Delay caused by courier or natural reasons

4. How to Request a Refund

  1. Take clear photos and videos of the damaged package and product.
  2. Contact us within 48 hours of delivery.
  3. Share your Order ID, photos, and issue details via WhatsApp or Email.

5. Refund Approval Process

  • Our team will review your request within 3 business days.
  • If approved, refund will be processed to original payment method.
  • Refund processing time: 5–7 business days.

6. Replacement Option

In some cases, we may offer a replacement instead of refund based on product availability and customer preference.

7. Contact for Refund Support

Namma Nati Foods
📧 Email: contact@natifoods.com
📞 Phone/WhatsApp: +91 821 721 4063
📍 Karnataka, India