Shipping & Delivery Policy

1. Order Processing

• Orders are processed within 1 to 3 business days after order confirmation.
• Orders placed on Sundays or public holidays will be processed on the next working day.
• During festivals, promotional campaigns, or unexpected demand, processing times may be slightly longer.
• You will receive an order confirmation by Email, SMS, or WhatsApp after your order is successfully placed.

2. Shipping Coverage

We deliver to most cities, towns, and serviceable PIN codes across India through our courier partners.

If your delivery location is not serviceable, we will inform you and process a refund for any amount collected, where applicable.

3. Estimated Delivery Time

Delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, natural disasters, transport disruptions, or other unforeseen circumstances.

4. Shipping Charges

• A standard shipping charge of ₹49 is applicable per order.
• Shipping charges are displayed separately during checkout before payment.
• Shipping charges are non-refundable once an order has been dispatched.
• Namma Nati Foods reserves the right to offer free shipping or promotional shipping discounts on selected products, orders, or campaigns.

5. Payment Options

Online Payment

Customers choosing Online Payment must pay the full order amount during checkout through our secure payment gateway powered by Razorpay.

Accepted payment methods include:

• UPI
• Credit Cards
• Debit Cards
• Net Banking
• Wallets
• Other payment methods supported by Razorpay

Orders are confirmed immediately after successful payment.

Cash on Delivery (COD)

Cash on Delivery is available for selected serviceable locations.

For all COD orders:

• Delivery Charges: ₹49
• Cash on Delivery Charges: ₹49
• Total Advance Payment: ₹99

The ₹99 advance payment must be completed online through Razorpay to confirm the order.

The remaining order value is collected by the delivery partner at the time of delivery.

COD orders will only be processed after successful payment of the advance amount.

Please note: The ₹99 advance payment collected for COD orders is strictly non-refundable under any circumstances, including but not limited to order cancellations, customer-requested changes, refusal of delivery, or failure to receive the parcel. This advance amount is refundable only in the event that Namma Nati Foods is unable to deliver the order due to the delivery location being unserviceable, as described in Section 2 (Shipping Coverage).

6. Order Dispatch

After dispatch, customers will receive:

• Courier Partner Name
• Tracking Number
• Tracking Link
• Shipping Confirmation through Email, SMS, or WhatsApp

Tracking information may take up to 24 hours to become active.

7. Customer Responsibilities

Customers are responsible for providing:

• Complete delivery address
• Correct PIN code
• Active mobile number
• Accurate recipient details

Someone must be available to receive the parcel during delivery.

Failure to provide accurate information may result in delivery delays or return of the shipment.

8. Failed Delivery Attempts

If delivery cannot be completed because of:

• Incorrect address
• Incorrect phone number
• Customer unavailable
• Customer refuses delivery
• Customer requests repeated postponement

The courier partner may return the parcel to us.

Additional shipping charges may apply for re-dispatch.

9. Damaged or Tampered Packages

If your package appears:

• Torn
• Opened
• Crushed
• Leaking
• Tampered

Please:

• Refuse delivery whenever possible.
• Take clear photographs of the package.
• Contact our support team within 48 hours of delivery.

Eligible claims will be handled according to our Refund & Return Policy.

10. Delays Beyond Our Control

While we strive to deliver every order on time, delays may occur due to:

• Weather conditions
• Floods
• Natural disasters
• Government restrictions
• Transport strikes
• Courier operational delays
• Public holidays
• High order volumes

Namma Nati Foods shall not be held liable for delays caused by such events.

11. Incorrect or Incomplete Address

Orders returned because of an incorrect or incomplete delivery address provided by the customer will require payment of applicable re-shipping charges before dispatching again.

12. Order Cancellation After Dispatch

Orders cannot be cancelled after they have been dispatched.

For COD orders, the ₹99 advance payment is non-refundable in all cases, including if the customer cancels the order, refuses delivery, or is unavailable to receive the parcel.

• The ₹99 advance payment is non-refundable.
• Future COD orders may be restricted or declined.

13. Inspection at Delivery

Customers are advised to inspect the package before accepting delivery.

Any visible damage should be reported immediately to the courier representative and to Namma Nati Foods.

14. Contact Us

For shipping-related assistance, please contact us.